Senior Account Manager - Creative

Job Description

Role: Senior Account ManagerSalary circa £42k depending on experienceReporting into: Sales/Marketing DirectorThe CompanyA unique opportunity has arisen for an experienced B2B Account Manager to become an integral part of a highly successful Multi Award Winning Corporate Wear Agency, based in Southwest London. The ideal candidate will have a minimum of 2 years Account Managementexperience, managing a portfolio of corporate clients, ideally within the creative industry but not essential. Remote working with flexibility to visit the office/client offices as and when required.Purpose of Role:

• To exceed targeted levels of profitable and sustainable growth by the proactive growing of revenues and profitability of assigned existing clients.
• To build and maintain robust and long-lasting relationships with a portfolio of newly onboarded and existing clients, including major and/or global contracts, identifying their unique requirements as NO-ONE IS UNIFORM and delivering an exceptional CUSTOMservice to each and every one.
• To constantly evaluate and identify any opportunities to improve our service and product offering by adding value to the client.
• The Senior Account Manager has ultimate ownership of the relationship with their allocated clients, autonomously managing their service levels, stock forecasting, budgets, contract status and associated projects.

Key Responsibilities:

• Setting and managing a sales budget and expected profit margin for your clients, driving growth and profitability and identifying opportunities to increase revenue
• Communicating with your clients in person or using appropriate technology and understanding their requirements, communicating these back to the business Managing and forecasting stock levels (finished goods and components) to ensure consistent OTIF deliveryto your clients.
• Managing Projects such as new range launches within your client portfolio from start to finish, In line with an agreed budget and critical path

Supporting Responsibilities

• Creating and managing a reporting schedule for your clients, delivering accurate management Information In line with their requirements.
• Raising new requests for production (Finished goods or components) with the production team as required.
• Raising Invoices for your clients In line with their contractual agreements.
• Monitoring and managing the contractual status of your clients and participating in re-negotiation when required.
• Managing (with support) the digital set up and document libraries for your clients, including online ordering portals, Sharepoint pages and Prima customer records.
• Planning and organising activities such as wearer trials, sizing roadshows, photo shoots as required by your clients.
• Managing the shared resource of the Client Services Executives, monitoring their workload and output and participating in performance development reviews as required.
• Creating new costings for your clients and negotiating these with them.
• Creating new proposals and/or presentations for your clients and presenting these to them.
• Taking design or project briefs from your client and communicating these effectively to the relevant stakeholders within the business.
• Resolving and reporting back to the Client Services Director on any client issues brought to you by the client or escalated to you by the Client Services Executives.
• Preparing for and attending regular team meetings where you will present the top line update for your clients.
• Preparing for and attending regular interdepartmental meetings with the production team to ensure progress of all expected orders and projects
• Assisting with the training and onboarding of new team members as and when required
• The performance of general TASKS and DUTIES related to your role in order to ensure the smooth delivery of an exceptional service and product to your clients
• The performance of general TASKS and DUTIES related to your role in order to ensure the smooth delivery of an exceptional service and product to your clients

Personal Specification

• A minimum of 2 years Senior Account Management experience within a creative environment
• Previous Account Management experience working within the commercial sector
• Able to demonstrate excellent oral and written communication skills
• Experienced in putting together presentations and presenting proposals
• Previous experience building close working relationships, dealing with senior stake holders of large corporate brands.
• A clear understanding of Brand Identity
• A methodical approach to planning and forecasting
• A meticulous focus on execution
• Proven track record in managing budgets

Keyskills :
Account ManagementB2BBrand ManagementClient ServicesCreative Agency