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| Job Location | Halesowen |
| Education | Not Mentioned |
| Salary | £10.50 - £11.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Customer Service Advisor - Temp to Perm Contract to Start ASAP! Location: Stourbridge (DY9) Hours of Work: 8.30am - 5.30pm - Mon - Fri Salary: 10.50 - 11.00ph A rapidly growing e-commerce company is now looking for a customer service advisor to join and contribute to their continued growth. You will join a high-performance team and play an integral role in resolving customer enquiries. Job Duties will include but not be limited to: . Customer Interaction: Liaise with our customers via various channels, including email, phone and live chat, to address pre- and post-sale enquiries, resolve issues, and provide assistance. . Problem Solving: Understand customer concerns and proactively identify problems, implement solutions, while demonstrating excellent problem-solving skills to enhance customer satisfaction. . Product Knowledge: Develop an understanding of our products and delivery services to assist our customers with their enquiries and provide consistent, accurate information. . Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally. Essential skills: . Previous experience in a customer service role. . Strong and positive communication skills and the ability to empathize with customers. . Problem-solving aptitude and the capacity to think on your feet. . Excellent organizational skills and attention to detail. . A positive attitude and a commitment to delivering exceptional customer service. If this challenging, but highly rewarding role resonates with you, please get in touch.