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Customer Service Advisor

Job LocationHalesowen
EducationNot Mentioned
Salary£24,500 - £26,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A sector renowned manufacturing company is seeking a Customer Service Advisor to join their site in Halesowen. As Customer Service Advisor / Representative you will be responsible for entering, monitoring and tracking customer orders, processing debit/creditinvoices, maintaining order information and assisting to answer any other customer enquiries.Once trained and up to speed, you will also provide product support / information on a range of products. This is not a cold calling role, and your work will be mainly focused on responding to inbound customer calls/emails relating to sales orders and confirmingorder/delivery schedules.If you are a proactive, confident communicator with good IT skills then this could be the role for you !Benefits:

  • c£24,500 - £26,500 per annum
  • Mon to Thurs 8am – 5pm and Fri 8am – 1pm
  • 23 Days + BH
  • Pension and Life insurance
  • Potential career opportunities
Key responsibilities of Customer Service Advisor:
  • Respond to customer queries by telephone or email
  • Resolve problems and communicate solution or requested information to the customer
  • Update CRM database to record activities and research product information
  • Promote products / services
  • Coordinate with logistics to track and monitor shipments
Skills, knowledge and qualifications required:
  • Experience with MS Office applications and the ability to operate IT equipment
  • Experience with effectively dealing with all levels of internal and external contacts
  • Good communications and interpersonal skills
  • Basic planning and problem solving skills
  • Able to function in a fast-paced environment
If you have the required skills and qualifications for the Customer Service Advisor / Representative and would relish an exciting challenge, please contact Stuart Cooper directly to discuss the position in further details. Email or call onWagstaff Recruitment – building trusted relationships to create great opportunities

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