Customer Service Advisor

Job Location	Hale, Altrincham
Education	Not Mentioned
Salary	£24,000 - £25,200 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Are you looking to get into the world of technology Do you have great customer service skills Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities If so, please get in touch! I am recruiting for a Customer Service Advisor for a fast-growing IT company based in the Altrincham area. The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigativeissues needing a high level of ownership and attention to detail. The salary is £24,000pa with an OTE of £25,200pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders. The Working hours are 5 x 7.5hr shifts across 7 days Monday to Friday 8am - 8pm, Sat and Sun 8am - 6pm and overtime is usually available, paying double time. What will you be doing as Customer Service Advisor

Handling any incoming customer queries via telephone, email & live chat
Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
Develop an in-depth knowledge of the companys products and services
Manage a busy workload and assess priorities
Accurately record all information and dialogue with the customer on internal system
Any other ad-hoc duties as required

We would LOVE to hear from you if you have the following skills and experience:

Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
Knowledge or experience within a Telecoms, IT or Technical environment is desirable
The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
Proactive and solutions focused approach to work
Excellent communication skills, with ability to deliver the message with confidence and empathy
Must be able to listen well and really pinpoint the issue needing to be resolved
Enjoy working as part of a team, and have the drive to work from own initiative

What will you get in return for your work as a Customer Service Advisor

The salary is £24k with an OTE of £25,200
Overtime available each month paid at double time
Working hours are 5 x 7.5hr shifts across 7 days Monday to Friday 8am - 8pm, Sat and Sun 8am - 6pm.
Weekend shifts are remote based
Holidays: 25 days holiday + bank holidays
Opportunities for progression and personal development
Chance to join a fun, dynamic working environment

If this sounds like a role you will LOVE, please send your CV today!We aim to respond to all successful applications within 2 days. If you havent been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that weare unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website. Required skills

Customer Service Advisor / IT Support / Helpdesk

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