Senior Markets Service Officer

Job Description

12 Month Fixed Term Contract / Secondment OpportunityAs a multi award winning service and a leading operator in our field Hackney Markets Service deliver a Best-in-Class service providing innovative ways to Develop and operate Markets and Street trading activities. This is an exciting time to join the Marketsand Street Trading Team, following a period of unprecedented challenges across the UK where our high streets are shrinking and retail chains are closing down. Hackney is leading the way for other local authorities in expanding and growing our portfolio acrossthe borough and stimulating the local economy recovery.Hackney’s nationally recognised street markets reflect the borough’s vibrant & diverse communities and cultures, with 6 historic and successful markets dating back hundreds of years offering a wide range of quality goods, value for money and a meeting placefor those much-needed social interactions. Our markets have strong links with our local communities, food growing projects, small businesses, start-ups and festivals.The Senior markets Service Officer role will provide supervisory support to the markets and street Trading Operations Manager for the successful and consistent delivery of the Markets and street trading function.You will work as a senior part of the Markets and Street Trading Team undertaking enforcement and compliance inspections of all licensed trading activities across Hackney, You will supervise the deployment and customer service delivery of our Market serviceofficers and foster close working relationships with all of our Traders as well as a diverse mixture of internal and external stakeholder partners with a view to increasing the number of licenced street traders in the borough supporting the economic growthof the local economy.We are looking for someone with excellent communication skills, a flexible approach to work, and the drive to deliver effective outcomes. You will also be required to deal with complaints, investigations, which may require formal interviews under PACE and specialproject work. We are committed to setting high standards for the community we are here to serve, and we believe in a partnership approach to advice and enforcement.Your goal is to ensure the effective compliance to licence conditions and enforcement of the boroughs street trading activities, so a background in management, Enforcement and/ or the Customer Service sector would be helpfulWe value diversity of thought and experience, and encourage applications from those who can offer a new opinions, Solutions and different perspectives. Experience of managing a sales or service teams and carrying out dynamic assessments and taking enforcementaction is essential. You will also need effective relationship management and negotiating skills. As this is a supervisory role, the ability to manage a small team of staff in a performance-oriented culture is key.There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with goodschools, parks and local amenities, as well as great transport links and vibrant and diverse communities.If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.This application process replaces a supporting statement.Closing date for applications: 07 February 2024 (22:59)Interview date: TBCWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people whoare: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantagedby their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this groupis currently under represented in our workforce.The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what supportis available.