Client Success Executive

Job Description

Your Company:The NET Recruit team are proud to share an excellent opportunity that has become available within a services company, located in the Guildford area, for an Account Manager to join their bustling and dedicated team. This company have developed a revolutionaryservice, which is shaping the future of the sector in which they operate, allowing them to be a market leader and highly successful.This role is vital to the everyday operations of the business, ensuring assigned accounts are optimised and that customer satisfaction is at the forefront of priorities. The position holder will be building up a vast knowledge of the service provided by thebusiness and spearheading resolutions for any queries that crop up in a proactive and effective manner.Your Roles and Responsibilities:While in this role your duties may include but are not limited to:* Develop and maintain strong relationships with current and potential clients* Be the main point of contact for any queries raised by clients and look to find resolutions, utilising tools such as the telephone and other customer support software* Manage the onboarding of new clients, ensuring that maximum impact is achieved when introducing them to the service* Build a solid knowledge of the service and systems in order to support client understanding* Utilize knowledge of the systems and service in order to offer bespoke solutions to clients* Providing in-depth training both online and in person on the services provided, ensuring it is tailored to the needs of the client* Identify potential business development opportunities through the rapport with clients and relay these to the Business Development TeamWhat you will need to Apply:The ideal candidate for this role will have previous experience that is relevant to client relationship and account management within a B2B context. Additional strong proficiency using CRM systems and data management tools is also essential for this role. Youwould be a diligent and approachable person, with strong communication skills which will allow you to build meaningful relationships with existing and potential clients. Good IT skills would be valuable as well as the ability to learn and comprehend a newcomputer system, as this will be at the centre of the role. You should also be a good problem solver and also be able to work cohesively and extremely well as part of a team.What you will get in Return:This excellent role is offering a salary of up to £30,000 depending on previous experience and a package that also includes a good holiday allocation which will increase with length of service, and a hybrid model of working. This company really value their employees learning and development and therefore provide fantastic career progression opportunities and market leading training in order for their employees to maximize their potentials. They boast a friendly atmosphere at theiroffice and offer each employee free parking on site for any days worked in the office.To find out more information dont hesitate to contact:Sian Peters - Talent Acquisition SpecialistM: E: