Regional Delivery Associate

Job Description

About usReed in Partnership changes peoples lives for the better.Our mission is to deliver services that positively transform people and their communities.Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud tobe part of this journey.SinceSeptember 2021 wehave beenworking with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theorytest inmanylocations throughoutthe UK.The roleYou will be responsible for key aspects of delivery:

• The transportation and technical set up and set down of occasional delivery
• Acting as the Senior Test Centre Associate for Test Centre delivery in accordance with our operational guidance

Ensuring all tests / updates for that day have been downloaded at the start of the day and completed tests uploaded at the end of the day.The successful candidate will need to cover the below sites:Ayr, Newton Stewart, Cumnock, Stranraer, Greenock, Dunoon, Brodick & Rothesay.Key accountabilitiesYou will collect all equipment needed for that day or programme of testing, transporting to the correct delivery locations, setting the site up and ensuring compliance with all the stipulated requirements. You will act as the STCA during Test Centre Deliveryon the day. You will then at the end of the days testing, safely pack up the site leaving it in its original condition. This may involve a stay overnight or weekends, as and when required, to fulfil your duties for occasional site delivery.At the end of the trip you transport it back to the required location before packing away all equipment safely and ensure all IT equipment as required is reconnected to the network and turned on.The assembly of equipment involves IT and CCTV equipment being put out in the correct locations as per plans and connecting with cables so it is all fully operational ready for delivery at the site that day.You will be responsible for equipment/kit, reporting any damaged equipment and reordering replacements damaged or used up during the course of your shift. Maintaining a secure chain of custody for all sensitive equipment in line with stipulations.During the time on site you will also be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered bothdirectly through your invigilation duties and via your management, during your shift, of the Test Centre. The Regional Delivery Associate (RDA) will strictly adhere to the guidelines in accordance with the programmes requirements and Reed in Partnershipspolicies and procedures.This is not an exhaustive list and the RDA will be expected to carry out any other duties as may be specified by the line manager from time to time.Reed in Partnership requires the full commitment and cooperation of its employees to strictly adhere to company policies and procedures, which includes quality standards,data protection, health and safety, diversity,and safeguarding.Skills & experienceEssential Attainments:

• Hold a full clean Valid UK Drivers licence for a Manual Vehicle
• Able to drive in inclement weather such as snow or travel on long ferry trips
• Good eyesight with enough physical stamina and dexterity to be able to pick up / move heavy equipment while connecting IT cabling in line for Manual Handling Training
• The ability to work effectively independently or under limited supervision.
• Experience of leading or supervising a team.
• Significant demonstrable experience in providing a high-quality customer service both face to face and by telephone, in a target driven environment such as a contact centre or retail environment.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

Essential Criteria:

• Driver Techs attributes include Achievement Orientation, Challenge and Resilience, Flexibility and Adaptability, Planning and Decision Making, Attention to Detail and Team Orientation.
• Good interpersonal skills and the ability to work as part of a team RDAs attributes include Achievement Orientation, Challenge and Resilience, Flexibility and Adaptability, Planning and Decision Making, Attention to Detail and Team Orientation.
• Ability to work under pressure to short timescales and multi-task to complete a variety of competing activities, managing the expectations of all parties in the process.
• Excellent decision-making skills.
• Excellent Attention to Detail and accuracy.
• Must be flexible in work hours and days.
• Must be flexible in location of working.
• Able to occasionally work away from home if required with notice.
• Knowledge of the local area is an ideal but not a requirement.
• Must have the ability to follow plans for laying out and connecting equipment.
• Comfortable to use a computer and some understanding of IT hardware Literacy is a bonus with a willingness to learn.

OtherPay Rate: hourly rates of pay vary from site to site, dependent on the market rate and the size of the site and thus supervisory responsibilities. Quality Standards: all employees are provided with Reed in Partnership training on the services they will be delivering or directly supporting along with the associated contract specific procedural training. It is the responsibilityof all employees to deliver services in line with the quality standards outlined in the training and associated document / procedures.Data Protection: during the...