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Service/Parts Coordinator

Eireann Recruitment Services Ltd
Job LocationGreenford
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

SERVICE/PARTS COORDINATORGREENFORDSALARY UP TO £35,000 DEPENDING ON EXPERIENCEOur client is a hydraulic attachment hire company based in Greenford. Due to their continued success, they now require a full time, permanent Service/Parts Coordinator to join their growing team.The ideal candidate will have a strong work ethic and a positive and upbeat approach to work.The role of Service/Parts Coordinator involves the following tasks.Responsibilities & Role:The Role (Service)

  • Taking inbound calls for the service department being the first point of contact for customers and engineers.
  • Booking in service jobs, gathering all necessary contact details, and logging them accordingly on the service spreadsheet.
  • Consulting with customers providing ETAs and updates.
  • Working with the workshop manager, managing the workload of three engineers, ensuring they are completing tasks in a timely manner.
  • Planning jobs based on priority.
  • Follow progress of all service jobs through to closure.
  • Quoting customers for their repairs.
  • Working in conjunction with the purchasing department, ordering parts for specific jobs and ensuring parts arrive on time.
  • Monitor completion of all servicing jobs.
  • Dealing with all warranty claims, gathering evidence, and submitting to manufacture.
Parts
  • Taking inbound calls for the parts department being the first point of contract for customers.
  • Quoting customers on the goods & organising couriers.
  • Consulting with customers providing ETAs and updates.
  • Working in conjunction with the purchasing department, ordering parts for specific jobs and ensuring parts arrive on time.
  • Capable of building lasting relationships with suppliers & customers.
  • Creating invoices and ensuring the correct prices and charged in relation to price lists & assisting with credit enquiries as they arise.
  • Search and reviewing parts costs to maximise profits within the department.
  • General office duties as required.
  • Assisting the purchasing department with stock orders, ensuring stock levels are in line with the minimum order quantity.
  • Assisting our sister company with their orders, making sure that the goods are re-packaged and labelled correctly.
The Person
  • Well organised.
  • Experience in a similar high volume service environment.
  • Ideally experience with SAGE.
  • Excellent communication skills.
  • Computer Literate.
Should this amazing Service/Parts Coordinator role be of interest to you, please submit your CV to Anna Maguire.Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contactyou with future opportunities.

Keyskills :
Computer LiterateExcellent communication skillsWell organisedExperience in a similar high volume service environmentIdeally experience with SAGE

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