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| Job Location | Grantham |
| Education | Not Mentioned |
| Salary | 19,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
This employer is an established and growing e-commerce based window blind company who put the customer first in everything that they do. Their in-house production team manufacture to the highest standards, whilst their customer service team look after theprocess and ensure the customer has the best experience possible. They love to innovate in everything they do to make the customers life better. As such, they require excellent all-round customer service skills both over the phone and via email. You will be looking after the customer service for their eBay shop on a day to day basis paying close attention to every customer to ensure they have a positive experience buying blinds from the company.This job is office based. Daily Tasks Include:- Answering Customer Support Emails- Order processing- Providing excellent customer service via the telephone- Looking after the eBay support metrics such as on time dispatches, returns etc. The Ideal Candidate will have:- Excellent Customer Service Skills (via email and telephone)- A good understanding of Microsoft Office (Word, Excel)- Previous administration/customer support experience- The ability to work fast on computers- The ability to work alone or as part of a team- A positive can do attitude- Working to deadlines- Staying calm under pressure- Must have an eye for detail, use their initiative and be accurateHours of working:- Monday and Tuesday: 8:00am-5:30pm- Wednesday and Thursday 9:00am-5:30pm- Friday: 9:00am-3:30pmBenefits:- Competitive salary- Holidays 20 days plus Bank Holidays increasing after 2 years of service by 1 additional holiday day per year up to a maximum of 25.- Must have own transport as there is no public transport to their location.- Private medical insurance with Aviva including dental and eye-care- 20% Staff discount on all products sold by the company. Their facility is based in Bottesford and whilst they have on site car parking, your own transport is necessary due to the rural location.