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Deskside Support Engineer II

Manpower
Job LocationGrangemouth
EducationNot Mentioned
Salary26,680 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in Grangemouth This is a full-time, permanent role,Monday to Friday 37.5 hours per week. The role is paying £26,680 per annum.We are looking for a team orientated, highly customer focused and keen Deskside Support Engineer who will support a leading client providing a best-in-class second level support experience within the environments of a Virtual Walk-In Centre, Physical Walkin Centre, and the users deskside.This role is a site-based position working fulltime Monday - Friday.In this role you will provide second-level support in a face to face and virtual environment on issues and requests including, but not limited to:Responsibilities

  • ServiceNow ticket management.
  • Microsoft Windows operating system - all related issues.
  • Microsoft Office 365 ProPlus/2019 - all related issues.
  • Software related issues (Standard & Non-Standard).
  • SLA focused, with proactive support in the form of knowledgebase articles and user training.
  • AD Management.
  • SCCM SW deployment issues (front end).
  • Smartphones & Portable Devices experiences for SIM configuration
  • Meeting room management (Video and Audio Equipment).
  • Servers under Local Support.
  • Network cabling and port patching, Wi-Fi network, replacement of router.
  • Document and Asset management
  • Manage resource allocation and planning.
  • Assist with HR related functions.
Skills and Experience
  • Excellent interpersonal communication skills, positive and engaging manner, and a high degree of customer service aptitude
  • Support experience in either a Walk in Centre or Virtual Walk in Centre environments, or direct end user desk side support
  • Strong understanding of ITIL incident management, including upholding SLAs and communication to end users.
  • Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment.
  • Experience with researching complex issues with end user software and hardware.
  • Self-motivated achiever who gains satisfaction from providing excellent customer service

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