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Work Scheduler

HPCareers
Job LocationGrange Moor
EducationNot Mentioned
Salary£18,500 - £21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Work Planner (Scheduler)

  • Our market-leading client is seeking an experienced Scheduler to join their busy Operations department.
    • Role Objective
  • To support the field-based engineers with their daily workloads ensuring they are able to attend client’s premises prepared and well informed, thus ensuring the client is running smoothly according to our Service Level Agreements. The goal of this role is to organise Engineers to attend client’s premises so resolve laundry and catering breakdowns.
    • Key duties
  • Managing the workload for a team of Field Engineers covering a variety of regions around the UK
  • Allocating engineers with their daily/weekly jobs
  • Largely responding to emergency call outs, but also supporting general maintenance/health checks
  • Building excellent relationships with your Engineers and business customers
  • Working closely with other internal teams i.e. Call Desk, Parts Team, Billing etc.
  • Planning the routes for Engineers
  • Using a variety of the IT systems to plan and document all activity
  • Problem resolution, sourcing fast and effective conclusions
  • Maintaining accurate and detailed records
  • Supporting your team and colleagues where possible
  • Maintaining full lines of communication with the customer on the progress of their breakdown
  • Using informed and educated judgment to bring a swift solution to ever changing priorities
  • Working to KPIs to achieve the highest standards
  • IT systems include: MS Office, word, excel, emails and bespoke databases
    • Essential Experience
  • Experience of scheduling the workload for Field Engineers
  • Work in a very busy and fast paced environment
    • Hours
  • Monday to Friday, 8am - 4pm or 9am - 5pm or 10am - 6pm
    • Required skills
  • Allocation
  • Parts
  • Planner
  • Scheduling
  • Field Support

    • Keyskills :
    Allocation Parts Planner Scheduling Field Suppt

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