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Junior Technical Engineer Apprentice

QA Ltd
Job LocationGoldthorpe
EducationNot Mentioned
Salary12,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:IT Desk is a multi-award-winning business and has been established since 2006 supporting businesses throughout South Yorkshire and beyond. Our role is to keep our clients IT infrastructure operation and secure at all times. We a committed to deliveringexcellence in customer service to our customers.Job overview:We are looking for new talent to join our ever-growing team, as a junior helpdesk engineer, you will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will beconfident in communicating via the phone, chat, or email.Main role:

  • Manage your own diary
  • Manage tickets assigned to you
  • Report to the Team Leader
  • Monitor own SLA
  • Liaise with customers
  • Take inbound calls for support
  • Assign tickets raised for support via email
  • Attend any training necessary
  • Meet KPIs
Desired skills:
  • Windows desktop repair and configuration
  • Basic TCP/IP knowledge and an understanding of networking
  • Able to log tickets onto the helpdesk system and take detailed notes in relation to a fault.
  • Provide assistance with other engineers
  • Hardware skillsable to rebuild desktops/laptops and reinstall operating systems
  • Able to diagnose and troubleshoot problems
  • Experience with using Microsoft 365 is preferable.
Personal attributes:
  • Good time management skills
  • Self-organization and the ability to be self-motivated in ticket management
  • An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates,
  • Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally,
  • Good IT skills, including the use of spreadsheets,
  • A professional manner and presentable appearance for meeting customers/clients,
  • Initiative and good decision-making skills with the ability to work to deadlines.
Qualification requirements: 5 GCSEs total:
  • English and Maths GCSE grade D or above
  • 3x GCSEs grade A-C in any subject
Working week: Monday to Friday, 9am - 5.30pmSalary: £12,000 per annum.Future prospects:92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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