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IT Support Analyst - Hybrid Working Opportunity

LANI Recruitment
Job LocationGodmanchester
EducationNot Mentioned
Salary28,500 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

IT Support Analyst - Godmanchester - Immediate Start!£28,500 - £32,000 - 37.5 hour working weekHybrid working pattern considered with two days at home and three onsite!The role:Working for a highly professional and progressive IT Managed Services company, you will be based on-site, providing a point of escalation and contact for all IT incidents and service requests, logging, maintaining and taking ownership of customers casesfollowing SLAs.Duties include:

    • Helpdesk Support & Call Management
    • Leavers & Starters, including IT Inductions
    • Backup Administration
    • Laptop & PC Builds
    • Desktop & Laptop Support
    • Office Applications Support. MS Office & Other Desktop Applications.
    • Daily & Weekly Security Checks
    • Managing and maintaining IT Asset Registers, including an Annual Asset Audit
    • Telephone & Mobile Administration
    • All aspects of Print Management and Troubleshooting
    • Work with onsite3rd line team developing and managing all Systems.
    • Based on customer site five days per week, delivering IT support services
    • Excellent technical service skills across; desktop and infrastructure experience
    • Commercially aware, sound literacy and numeracy skills
    • Excellent analytical and problem-solving skills
    • Ability to work independently, flexibly and with initiative.
    • Adhere to ITIL-based processes for the ongoing management of the customer environment.
Skills required:
  • Office 365
  • MS Active Directory
  • Laptop/Desktop support
  • Print Management
  • Mobile Devices
  • Windows Servers
You will be an enthusiastic, self-starter with good communication skills. Highly motivated and focussed on service delivery. Able to provide a professional approach, you will be driven to enhance the team and keen to learn and develop. Experience in an ITILbased and customer facing environments an advantage!Apply today!Please note, we try to get back to all applicants who take the time to apply for jobs advertised by LANI Recruitment, however, during times of increased activity and high levels of applications, this is not always possible. If you havent heard from LANIRecruitment within three working days of your application, then unfortunately you have been unsuccessful on this occasion. LANI Recruitment is acting as an employment agency in relation to this vacancy. LANI Recruitment is an equal opportunities employer.

Keyskills :
ITILTechnical SupportDesktop Application Support

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