Customer Service Advisor

Job Location	Glen Parva
Education	Not Mentioned
Salary	19,000 - 23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

An excellent opportunity has arisen to join a fast growing and innovative bed manufacturing and retail company. We are a Leicester based company that, in a little over 10 years, have seen rapid and consistent growth on the back of our dynamic, unique approachto business, marketing and manufacturing. We make and sell beds directly to the customer through our websites.Shipping on a daily basis to the UK, USA and rest of the world, our success and growth has led us to expand our departments and carve out new ones in order to create sustainable and scalable operations in the pursuit of solutions as we continue to push forward.A predominantly young company team has led with a continuously improving, not set in our ways approach to the challenges of quick growth, and we now seek to complement this with a recruitment program of experienced and new to industry professionals.Where will you workYoull be working from our new and modern, purpose built, offices, warehouse and factory next to the Grand Union canal in Glen Parva, Leicester. With bright, contemporary, open plan offices, onsite parking, excellent facilities, new equipment and technology,makes communication and engagement onsite comfortable and easy.Company Culture and Benefits:

Beers or Bubbles on your Birthday

Staff discounts on all products up to 35%

Pension

Friendly, family atmosphere

Free Parking (next to your office)

EV Charging on site

Free Coffee and Tea

Treats and events (free lunches, Easter egg Hunt and takeaways etc)

Christmas Party

What is this roleYou will be working in one of our customer service teams and develop into a knowledgeable and confident customer service advisor for our business.You will be trained on all our products and services to help deliver the best experience for our customers.You will need to liaise with other key team and management colleagues as well as third party companies in order to provide solutions, whilst keeping accurate records on actions taken. This role can be varied at times so you will need to demonstrate adaptablethinking and maintain excellent levels of communication.The role will involve;

Answering inbound sales and enquiries

Replying to emails and live chat service

Dealing with third party and our internal courier services

Liaising with our Workshop & Dispatch teams

Liaising with other office and production team members and management to resolve queries to enable timely solutions

Other office duties as required to assist the office and services run smoothly

Who is the ideal candidateWe are seeking persons who have previous customer service experience or experience within a similar role. They will need to be a strong, friendly and professional communicator on the phone and over email and be skilled and accurate in recording information.ESSENTIAL SKILLS: -

Experience in customer service.

Calm and polite manner

Ability to learn as you go and adapt to changes within growing and successful company

Be able to work under your own initiative

Google Cloud & Excel experience preferred (but not essential)

Ability to understand and respect data protection

Attention to detail

Excellent listening skills

Positive attitude

Flexible within the role

Confident and polite

Portray professionalism at all times

Methodical ways of working

Strong communication skills, demonstrating ability to communicate in a professional and effective manner at all levels

Computer literate, with advanced working knowledge of and use of spreadsheets

Flexible and proactive team player

General office duties

Additional Information & Benefits

Hours : 9am-5pm, 5 days a week to include Saturdays as required.

Clear progression opportunities and excellent pay structure depending on experience.

Loyalty Pay.

Comfortable, fully equipped staff room with oven, barista style coffee machine and ice dispensing fridge freezer.

Uniform Provided.

Keyskills :
Computer LiterateCustomer ServicesSalesHighly DetailedPositive Personality

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