User Researcher

Job Description

Our client, a public sector body, seek a User Experience Researcher, on an interim basis, initially for 6 months.This role is hybrid with a base in either Glasgow or Edinburgh.It offers a day rate of £420 per day (outside IR35).Main duties:

• You will regularly facilitate, prepare, and conduct primarily qualitative research. You will routinely provide artefacts including insights, finding reports and recommendations that will be shared with the Registration Business Area and wider organisation
• Involved in ensuring that system touch-points during a users life-time with the organisation are part of a coherent, consistent experience
• Conducting exploratory user research that will bring out user needs
• Ensuring that usability research is undertaken frequently, economically with appropriate users and measures as part of the development cycle
• Delivering UX feedback to Agile delivery teams to compliment sprint cycles
• Work as part of a multi-disciplined team to design user focussed and successful services
• Build relationships remotely and in person, working effectively with internal staff and external parties, for example legal firms, lenders, citizens, and Scottish Government
• Actively participate in Registers of Scotlands UX Practice, sharing best practice techniques
• Support any secondary activities as requested by the Head of Service Design and the User Experience Lead
• Support the UX community and coach or pair with other members of the team

Essential Skills:

• Able to listen to the needs of the technical and business stakeholders and interpret between them
• Able to manage stakeholders expectations and be flexible, is capable of proactive and reactive communication
• Facilitates difficult discussions within the team or with diverse senior stakeholders
• Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team
• Can produce artefacts to engage teams with the user experience
• Highly experienced in organising, running and synthesising qualitative research
• Engages in fostering a UX community within the organisation
• Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders
• Able to identify problems or issues in the team dynamic and rectify them
• Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate
• Experience off user research and analysis, utilising both quantitative and qualitative data
• Manages, supports and stretches self and others to deliver agreed goals and objectives
• Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard
• Visualising and implementing strategic user-centred design, applying different risk methodologies in proportion to the risk in question, with the ability to apply a digital understanding to their work and to identify and implement solutions for assisteddigital
• Experience of delivering first class government services following the Scottish Government Digital First Service Standard

Desirable skills

• Experience of working in a team of UX professionals
• Knowledge of WCAG accessibility standards and principles
• Experience of simplifying high volume, complex process flows
• Creation of design standards and practices
• Axure RP, Sketch, Hotjar, Google Analytics

For further information, contact Richard in our Glasgow office or submit your CV to apply detailing how you meet the essential criteria.