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Technical Support Advisor - Windows, Mac, Desktop

Job LocationGlasgow
EducationNot Mentioned
Salary20,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Helpdesk Technician - Windows, Mac, DesktopGlasgow - £20,000 - £25,000 + BenefitsApplause IT are searching for a IT Helpdesk Technician with experience in dealing with customer issues across both a Windows and Mac operating system who is sought by a scaling managed service organisation based in Glasgow.The IT Helpdesk Technician will be responsible for providing technical and software support across the businesses customer base. Given the customer-facing focus of the role you will need to be able to work and discuss with both technicalteams and non-technical customers.The successful IT Helpdesk Technician should have:

  • Minimum of 2 years experience of investigating software problems on Mac and/or Windows and iOS operating systems
  • Experience with Serif support systems (Freshdesk ticketing, helpdesk and Jira Bug tracking software) and procedures preferred
  • Experience of working with Vector, Desktop Publishing and Imaging products preferred
Please send your CV now to or apply through the website to find out more.IT Helpdesk Technician - Windows, Mac, DesktopGlasgow - £20,000 - £25,000 + Benefits

Keyskills :
customersupportsoftwarewindowsioscrmmactecnhnical

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