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Service Desk Advisor

Job LocationGlasgow
EducationNot Mentioned
Salary£11.44 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Our client, a highly respected public sector organisation based in Barrhead, require a Service Desk Advisor on a temporary basis from 6th to 30th April 2021 with a possible extension. The salary for the role is £11.44 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm, 35 hours per week. Currently this role is working from home but you will need to do a couple of days training in Barrhead.Main purpose of role:To provide hardware and software support to customers with ICT related queries and/or problems.Key Responsibilities:

  • To act as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
  • To ensure that all calls are appropriately logged and progressed via the Service Desk Software package (SCSM), gathering the required information to ensure accurate allocation to the most appropriate repair agent to facilitate the prompt and professional handling of calls. Highlighting problems and major Incidents to colleagues in line with agreed processes
  • Key Skills and Requirements:
  • Previous call handling experience
  • Excellent customer service skills
  • Calm and professional manner
  • Good computer skills
  • Prior experience with IT support advantageous
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