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Service Desk Administrator

Televerde
Job LocationGlasgow
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About TeleverdeBrief DescriptionTeleverde helps global B2B organizations generate demand and accelerate sales through a combination of omnichannel marketing solutions involving data solutions, marketing technology and highly skilled sales professionals. Televerde is a purpose-drivencompany that has generated more than $65B in pipeline and over $12B in revenue for clients. To learn more, visit https: www.televerde.com.Televerde Position Benefits

  • Competitive Base Salary
  • Career Advancement Opportunities - The Sky is the limit!
  • Making a change in peoples lives everyday
Job Purpose The Service Desk Administrator is responsible for supporting Level 1 support Televerde IT Infrastructure and is a point of contact for accessing IT Services. This individual is responsible for incident management, asset inventory, and aspects of configurationand service level management. The Service Desk Administrator participates in the organization or department initiatives as required.Essential Functions and Responsibilities
  • Create, manage, remove network user access
  • Install and configure workstation equipment to include both laptops and thin clients.
  • Provide support on our network equipment as needed by our Network Team.
  • Manages IT incidents from inception to close utilizing ServiceNow software.
  • Tracks the inventory of software, hardware and network assets owned by the company.
  • Partners with other IT team members to maintain security of the organizations computer systems.
  • Create, develop, and maintains SharePoint sites
  • Lead IT Projects as needed
  • Support external clients as needed for email accounts and campaign implementation.
  • Maintains IT processes compatible with IT Security and Service Desk.
  • Participates in incident and problem resolution relating to all IT infrastructure.
  • Participates in training, knowledge transfer, and other job skill development for Service Desk staff.
  • Performs monitoring activities to ensure all systems and services are meeting service level agreements.
  • Establishes and maintains effective relationships with the end-user community.
Education and Experience
  • IT Service Desk experience.
  • Proficiency with Active Directory, SharePoint, and Exchange servers.
  • Customer Service and end-user troubleshooting experience.
  • Various certification such as A+, Network+, preferred.
  • degree preferred or equivalent experience.
More About Our CompanyOur work environment is unique and currently have over 15 different nationalities, speaking over 13 languages. We have 9 offices, across 4 continents with over 750 staff in total and have been in business for 24 years. Our European head office openedin April in 2016 and we have ambitious growth plans.Our culture is centered around professional expansion and development for each employee which allows more autonomy to make decisions that drive our business growth. To learn more, visit https: www.televerde.com.

Keyskills :
ConfigureIncidentsService DeskSharePointIncident Management

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