Senior Technician

Job Description

Business Unit: IT Operations, Core and DataData Platform UnitSalary: £28,400 - £35,500 approx DOE Location: FlexibleRemote working with some requirements to attend a HUB on occasion (typically Glasgow area)Contract Type: Permanent Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. Were on the lookout for like-minded individualsand innovators to help drive our strategy forward. Were also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.Heres what it means for YOU:

• 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
• Five extra paid well-being days per year
• A 35-hour working week
• 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market leading Pension & Private Medical Insurance
• Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
• Ability to work anywhere in the UK (where the role allows)

And you get these Red-Hot Rewards from day one!This role will be based within the Data Platform Unit within IT Operations. You will be a key member of the team responsible for supporting the Groups UK distributed database environment.Youll work closely with other colleagues from IT Operations and beyond including 3rd parties to ensure the database is estate functions as required alongside collaborating with project teams to ensure that change within the database environments is managedand controlled effectively and safely.Day to day youll Support and problem solve on all production databases including undertaking regular checks on the database estate and progressing any subsequent actions required to protect / restore services (in hours and as part of an on-call rota out with core hours)as a priority alongside supporting the databases within some testing environments wherever required. Work with project teams to support changes required to existing databases within the estate. Liaise with and learn from the Technical Specialists and Senior Technical Specialist within the Unit to grow your knowledge and understanding of the database estate and related technologies including but not limited to Oracle, SQL, OCI and Exadata.Our work is highly specialised, high profile and fast paced, so you will be expected to self-manage in a professional and proactive manner in conjunction with your Manager who will assign your tasks.The role is all about Thinking outside the box Supporting live service through proactive identification of risk, swift resolution of live issues and proposing appropriate fixes/improvements for future Working closely with Projects where required to ensure solutions meet the organisations strategic needs and dont introduce risk to the database estate. Collaborating with internal and external parties in order to provide excellent customer service Improving our processes through process automation, innovation and continuous improvement.To be successful youll need to bring

• A positive can-do attitude, desire to grow and learn alongside excellent interpersonal skills
• Strong technical background and strong decision-making skills ensuring risk is always considered
• Ability to work on own initiative taking responsibility for team deliverables aligned to you alongside working with colleagues taking on board guidance / direction wherever required to support the best outcomes being delivered for the Bank and its customers.
• Evidence of ability to prioritise and carry out multiple activities in a rapidly changing environment
• Strong analytical and problem-solving skills
• ITIL Service Management awareness (Change, Incident & Problem Management processes)
• Experience of supporting Production services

Wed love you to have... A good understanding and experience of supporting Oracle databases (versions up to and including 19c) Experience supporting a Production database estate Experience of Oracle Data Guard, Oracle Cloud Control, Oracle RAC with ASM and Multi-tenancy Experience of working with SQL databases Experience of undertaking database patching and / or upgrades Awareness of Flashback technologies Oracle RMAN backup and Recovery experience Oracle Linux, Red Hat Linux, AIX, and Solaris Operating System experience Oracle Tuning and Optimisation skills Experience with RAT and compression OCI knowledge / awareness Experience of supporting databases residing upon an Exadata appliance (Cloud at customer) including patching and maintenance. Experience with Golden GateWe really need you to have the skills and experience listed in the To be successful youll need to bring section above, but the rest is just our wish list, so dont let that put you off applying, wed love to hear fromyou!Inclusion at Virgin MoneyInclusion is at the heart of everything we do here at Virgin Money. Its good for you, its good for us and its amazing for our customers. We know that great minds dont think alike, so we rely on your diverse thoughts, feelings, beliefs and backgroundsto be the best we can possibly be. Got any questions about this or need some support with your application Wed love to hear from you so get in touch with our careers team at .Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years worth of satisfactory references.