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Resource & Delivery Scheduler

IT Bods Ltd
Job LocationGlasgow
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Do you want to work for a company which specializes in customer serviceWe are recruiting for a company that has been in the business for over 50 years and continuing to grow.We are looking to hire Resource & Delivery Scheduler to help improve the teams and keep them function and keep business flowingYou will be responsible for a complete review of weekly delivery and provide recommendations for future solutions.

  • Monitor and report on real time delivery against plans, taking appropriate actions to address and resolve any issue that arises
  • To support the generation and maintenance of Advisor Schedules and Capacity Plans
  • Complete administrative tasks assigned to the Service Delivery Function.
  • Management for generation and day to day maintenance of advisor schedules
  • Responsible for the generation and maintenance of Capacity Plans including break optimisation
  • Scheduling of all offline activity for advisors in line with Kura and Client Models
  • Ensure reporting is completed accurately
  • Complete post day analysis on main KPI’s and performance of teams.
  • Monitor and maintain adherence to schedules in real time
  • To update, track and maintain the holiday requests, attrition and shrinkage
  • Ability to decide when interventions are required on staffing situations to ensure performance to KPI’s is delivered.
  • Ability to decide when holidays, overtime or offline investment should be managed up or down to ensure performance is delivered.
    • Essential
  • Experience in a similar service delivery role
  • Excellent attention to detail
  • Effective communication skills, both written and verbal
  • Excellent Excel skills and ability to analyse data
  • Strong Numerical skills
    • Preferred
  • Knowledge of Avaya, IEX Totalview, Genesys, CC Pulse
    • Required skills
  • Analysis
  • Communication Skills
  • Reporting

    • Keyskills :
    Analysis Communication Skills Repting

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