Production Engineer

Job Description

As a Barclays Application Support Engineer, you will be joining Group Technology Service Management team within Functions Technology area. In your new role, you will be Working between the Level 1 team and the development team. You will also act as a technicalSME and handle escalation for all technical matters for Salesforce platform. In your new role, you will be responsible for ensuring incidents are resolved within defined SLAs and OLAs by the SMEs and designing fixes where required. Barclays is one of the worlds largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creatingfinancial and digital solutions that the world now takes for granted. Working FlexiblyWere committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity forall our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or youre a carer, or whether you need studytime or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to businessneeds. We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Were flexible on how thisworks and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may chooseto spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.Please discuss the detail of the working pattern options for the role with the hiring manager. What will you be doing• Performing incident and problem management activities, including working closely with technology and business stakeholders to provide innovative and tactical solutions • Making changes into Production and DR environments in partnership with our development and technology teams • Leading and identifying independently, repetitive or time-consuming processes that can be automated, especially where they benefit multiple business areas • Creating required knowledge base documentation required to assist in applications, including appropriate sign-off where required • Coordinating various activities across the global team, including handover of issues, knowledge exchange, training and engagement • Providing Off-hours on-call will be required for this role on a rotational basis • Working closely with the wider global Compliance technology teams to ensure best utilisation of resource and allocation of BAU work • Contributing to building Knowledge base and overall good health of the application What were looking for:• ITIL awareness - Incident and problem management, stake holder management etc • Salesforce experience is must. Preferably salesforce certified • Good Knowledge on databases like SQL, PL/SQL or Oracle and UNIX, Shell/Perl scripting and Python scripting knowledge • Exposure to scheduling Tools like Autosys or Ctrl-M Skills that will help you in the role:• Exposure to programming (J2EE) • Hadoop (HDFS,MapReduce) implementation, management of Hadoop cluster, loading of data from disparate data sets, and management of hBase • ETL (AbInitio) experience • Excellent communication skills Where will you be workingOur new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will supportthe community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our tieswith the city and its communities. #software