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Out of Hours Manager

Atalian Servest
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Reference: /HR/21-11/1016/15Job Title: Out of Hours ManagerLocation: GlasgowSalary: Competitive Hours per week: Monday to Friday - Variable Shift Rota - 14:00 - 22:00, 15:00 - 23:00 - 37.5 hours per week Business OverviewAtalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services,energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning servicesto the private and public sectors and supporting the local communities in which it operates.Role OverviewWe are currently recruiting for an Out-Of-Hours Manager to join our passionate and driven team based at our client’s site in GlasgowKey Responsibilities:

  • Manage and support colleagues on the helpdesk to achieve set daily targets.
  • Proactively monitor KPI and SLA performance within the team so that any issues are identified, challenged and resolved and report back on areas of focus to account and senior support managers.
  • Jeopardy management of reactive tasks, analysis and reporting of daily, weekly, and monthly performance data.
  • Out-of-hours contract support planning and coordination for 24/7 desk.
  • Lead on all recruitment within the team along with managing any disciplinary or grievance issues.
  • SOPs and training matrix for the helpdesk.
  • Act as a key point of contact for customers, management and sub-contractors.
  • Look at ways to standardise and then improve current ways of working by using SMART objectives.
  • Ensure effective CAFM management system usage and look for new ways of working and opportunities to improve ways of working.
  • Hold weekly/monthly meetings with key account managers to discuss targets and report back on teams’ performance.
  • Hold weekly/monthly meetings with SSSM to report on team targets and efficiencies.
  • To ensure all processes are consistently reviewed to ensure operational excellence across the business.
  • Able to deliver presentations and lead meetings with internal and external customers
About You:
  • Applicants must have the right to work in the UK
Benefits
  • Holiday Allowance and Company Pension
  • Mileage allowance
  • Earn up to £500 for Employee Referrals
  • Wide range of retail discounts, and corporate perks
  • Join our Cycle to Work scheme
  • Fully funded qualifications via our Apprenticeship levy
  • Win monthly Superstar Awards
How to applyIf you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8f

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