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IT 1st Line Support Technician

PDA Search and Selection Ltd
Job LocationGlasgow
EducationNot Mentioned
Salary£21,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: IT 1st Line Support TechnicianSalary: up to £23,000Location GlasgowOur client has more than 25 years of successful service delivery experience in retail, residential and commercial markets.Due to further growth our client is looking to recruit an IT First Line Support Technician.Main task of the role is for the provision of FPOC support services on CRH business systems and services.PRINCIPAL TASKS AND RESPONSIBILITIESSupport Services

  • Receive and log requests for support from service desk, other service delivery staff and/or users; investigate problems and other requests for support and determines appropriate actions to take. Prioritises requests in accordance with agreed criteria and with reference to Line Manager
  • Monitor progress of requests for support and ensure users and other interested parties are kept informed.
  • Provide correct responses to requests for support by making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, changing operating procedures, producing additional documentation, or escalating requests to software suppliers. Ensure all work is carried out and documented in accordance with required standards, methods, and procedures.
    • Administration
  • Basic administration of the following systems:
  • Service Desk Management tool
  • Desktop & Device Management tool
  • Patch Management
  • AV Technologies
  • Active Directory
  • Office 365
  • Remote Desktop Services
    • KEY RESULT AREAS
  • Providing support, configuration, and maintenance on CRH’s devices and services, by becoming an expert on the use of all aspects of these systems.
  • Delivering support to existing business users and investigating and resolving faults.
  • Working with colleagues in identifying and proposing system changes, better uses, enhancements and developments and liaising with appropriate vendors, users, and the IT Team.
    • To apply for this role please either click on the link and follow the instructions or apply via email address provided Required skills
  • Documentation
  • Line Support
  • Maintenance
  • Service Delivery
  • Service Desk

    • Keyskills :
    Documentation Line Suppt Maintenance Service Delivery Service Desk

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