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Intruder and CCTV Specialist Embedded Resource

MARLOWE FIRE & SECURITY LIMITED
Job LocationGlasgow
EducationNot Mentioned
Salary30,000 - 36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Marlowe Fire & Security have won another major contract in the Private Sector to compliment an extraordinary period of growth, cementing us even further as the largest growing Fire & Security Company in the UK. Therefore, we are looking to appoint a contractdedicated Intruder/CCTV Specialist within our client estate located in Glasgow City Centre. The candidate will be responsible for 1st line triage on reactive maintenance and scheduling support to the contract to cover both CCTV and Intruder alarm systems UKwide, The Engineer must be competent in all aspects of CCTV including Analogue/ IP/ Telemetry. Intruder alarm maintenance and servicing in line with British standards and our clients specific requirements.Key Responsibilities

  • Management of Maintenance Visits
  • Engagement with engineers to proactively prevent the need for additional site visits
  • Management of Reactive Fault Calls
  • Engagement with site to resolve faults at source
  • Engagement with engineers to proactively prevent the need for additional site visits
  • Collate Asset capture on Intruder & CCTV systems on premises
  • 1st Responder (Remote) to service calls on all types of CCTV and Intruder Systems in line with current standards and customer requirements.
  • Plan and respond to routine and re-active call visits in your area during the normal working day.
  • Maintain effective communication with customers and project co-ordinator when planning/ completing site visits
  • Achieve and strive for 100% KPI completion of services in the calendar month.
  • To fill in all CCTV/ Intruder logbooks with correct, fully informative detail regarding works carried out at time of each visit.
Root cause failure and trend analysis of faultsOur Ideal Candidate
  • Technical background in all CCTV system maintenance and fault finding
  • Technical background in all Intruder system maintenance and fault-finding utilising Galaxy remote service desk
  • Experience of front-line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • Willingness to Learn ongoing training provided
  • Security Clearance Vetting will need to be carried out due to the nature of Contract
About us:Marlowe Fire & Security Group are the UKs fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of established and complimentary brands: ACL,BBC Fire & Security, FAFS Fire & Security, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, Hadrian TechnologyWhat we offer:As part of the Marlowe Fire and Security team you will have access to some great benefits including:
  • A Basic Salary of £30-36,000
  • Pension
  • Life Assurance
  • Paid Refer a Friend Scheme
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Birthday Holiday
  • Additional Day holiday for each full year of completed service (up to 25 days)
  • Development and progression opportunities
Additional Info:Due to the nature of the Fire & Security industry and specific contracts, if successful, we will need to complete several background checks including a credit check, five-year referencing history and DBS check. All offers will be subject to successful completionof these background checks.Your working hours will be Monday - Friday, between the hours of 8:00am - 5pm. (1 Hour lunch period)Equal OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Keyskills :
customer servicefault findingmaintenanceembeddedcctvspecialistintrudermonitioning

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