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Helpdesk Administrator

Atalian Servest
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Reference: TS/SW/16-02/1071Job Title: Helpdesk AdministratorLocation: Office BasedLocation: GlasgowSalary: Competitive Hours per week: Wednesday, Thursday, Friday, Saturday, Variable Shift Rota - 19:00 - 07:00 (Shift Pattern is Wednesday/Thursday/Friday and every second Saturday)Business OverviewAtalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services,energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning servicesto the private and public sectors and supporting the local communities in which it operates.Role OverviewWe are currently recruiting for a Helpdesk Administrator to join our passionate and driven team based at our Glasgow OfficeBenefits

  • Informal hybrid/flexible working arrangements
  • 25 days holiday + bank holidays
  • Free fruit in our offices
  • Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
  • Wide range of retail discounts
  • Regular social and charity events are held in our offices
  • Get involved in charity events in the local community
Wellbeing
  • Discounted gym membership
  • Eye test £25 voucher and up to £100 towards glasses
  • Join our Cycle to Work scheme via salary sacrifice
  • Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
  • Access to internal Mental Health First Aiders
Career development and recognition
  • Immediate access to “Opportunity” our internal Learning and Development platform
  • Required professional membership fees paid for
  • Opportunity to win monthly Atalian Servest Superstar Awards
  • Long service awards
Key Responsibilities:
  • Raising and closing jobs for reactive and system work orders, booking in reactive and PPM tasks.
  • Working in conjunction with Managers and Coordinators to ensure seamless management of the contract.
  • Helpdesk cover to meet clients’ needs.
  • Filing, scanning, and tracking paperwork.
  • Providing Administrative support to the Helpdesk Team.
About You:
  • Applicants must have the right to work in the UK
  • Strong Customer service skills.
  • Proven administration experience
  • Experience working with the CAFM system is advantageous.
  • Knowledge of Microsoft Office packages.
  • Exceptional telephone manner.
How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8f

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