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German Speaking Infrastructure Engineer Storage

Michael Page Technology
Job LocationGlasgow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

German speaking Infrastructure Engineer with a solid understanding of storage technologies, NetApp preferred. Able to work on the 2nd line with 3rd line exposure.Client DetailsGlobal IT BrandDescription

  • Serve as the primary point of contact for DCG hardware, software, and overall problem resolution responsible for end-to-end case management. As the Agent within a live contact centre, the Agent is logged into telephony system and performs direct contact centre role via phone, eTicketing, chat, and forums. Agent will interface and collaborating with peer Geo Level 1 agents, Level 3 OEM agents, and hardware and software development teams.
  • NetApp storage experience is essential for this position
  • Ownership of all software, hypervisor, configuration, infrastructure, and usability issues
  • Resolve complex, collaborative calls working with Level 3 teams and Hardware/Software development teams, as well as hardware problem determination and hardware services delivery providers
    • Profile
  • 3-5+ years of direct contact centre experience in similar Intel based hardware environments
  • Prior experience as a Level 2 contact centre agent
  • Experience troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between components and the data flow
  • Rotating shifts, weekend, holiday coverage
  • Microsoft: MCSA and MCSE certifications (server operating systems, infrastructure, and cloud)
    • Job OfferImmediate Start and Competitive Salary

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