Customer Services Assistant Part-Time - Braehead Shopping Centre

Job Description

Purpose of the RoleAs a Customer Services Assistant within our busy Shopmobility team, you will be a customer-focused individual providing exceptional levels of service at all times. You will be able to deliver exemplary standards of communication and demonstrate the abilityto work within a team.Key Responsibilities

• To work the hours and shifts in accordance with conditions of employment.
• To carry out duties in accordance with instructions issued by the Community & Commercialisation Manager.
• To comply fully with the Health & Safety Policy for the Centre.
• To ensure that the requirements of the Fire regulations are strictly complied with.
• To ensure that the Rules & Regulations of the Centre are complied with at all times.
• To assist and undertake all Shopmobility relevant tasks.
• Ensure that the Centre is a safe and pleasant environment.
• Courteous communication skills are required to liaise with members of the public and retailers.
• To log complaints, compliments, incidents, lost property etc. in the correct database as quickly as possible when required.
• To assist with lost cars, children and families when required.
• To liaise with all other departments as appropriate.
• Having pride in the centre, helping to maintain its high standards in all that you do.
• Being able to interpret customer needs and deliver meaningful advice.
• Providing a quality, efficient and friendly service.
• Taking the initiative in assisting customers.
• Ensuring a good knowledge of all facilities and processes in order to deal with customer queries, complaints and compliments in line with company procedure.
• Taking care of your own, and the health and safety of others.
• Being observant at all times and reporting any suspicious packages or persons immediately.
• Maintaining a smart and well-groomed appearance meeting our uniform standards.
• To proactively engage with customers throughout the shopping centre providing assistance direction and deliver exceptional standards of customer service.
• Ensure that customer comments are recorded and ensure that customer feedback is passed to line management.
• Ensure that a positive imagine of the centre is displayed at all times.
• Correct procedures to be followed at all times.
• Dealing with any customer/visitor enquiry in a professional, friendly way.
• Handle and resolve customer complaints in a professional way ensuring information is then passed on the relevant person.
• Process accident/incident reports as required in a timely and accurate manner.
• Report any security incident through the appropriate channel.
• Undertake any further duties as requested by the management team.
• Increasing your knowledge and skills through education and training .

Skills, Knowledge and Experience Candidates will be required to demonstrate the following:Essential

• Ability to demonstrate high levels of customer service at all times.
• High level of integrity.
• Ability to work on your own or as part of team.
• Ability to deal with demanding situations.
• Actively solve problems when presented.
• Reliable and flexible/supportive team player.
• Attention to detail/vigilance.
• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
• Honest and reliable work ethic.
• Willingness to partake in on-site training.
• Excellent organisational, interpersonal and communication skills.
• Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
• Willingness to undertake additional training and career development.
• Well presented.
• Accurate record keeping with good attention to detail.

Desirable

• NVQ Level 2 Customer Service or equivalent
• Good communication skills both verbal and written

Working Hours -24 hours per week over a 4 week rota: Week 1 - Thursday & Friday. Week 2 - Monday, Friday, Saturday & Sunday. Week 3 – Thursday & Friday. Week 4 – Monday, Thursday, Saturday & Sunday.Salary -£23,083 (FTE) - £13,851 (Pro rata)#LI-DNIPlease see our Benefits Booklet for more information.