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Customer Service Representative - Bureau- Full Time

Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Customer Service Advisor – Full TimeWelsh Language Customer Service Advisor – Full TimeSite: Work from HomeSalary: £11.92 per hour (£23,251.80 per annum)Start Date – Mon 18th MarchTraining Hours: Mon – Fri 9am – 5.30pmWorking Hours: 37.5hrs contract (5 days)Weekdays:Flexible between Mon – Fri 8am – 8pmWeekends: Flexible Sat & Sun between 9am – 5.30pmWho are weTeleperformance is the Worldwide leader in multichannel customer experience management.We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transformingpassion into Excellence!The RoleOur callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.In this role you will be working as part of our Bureau Shared Services team. The Bureau team specialise in handling calls across a range of client solutions and contingency services.Initially this role will involve working on behalf of one of our leading clients.You will provide excellent customer service when assisting with a variety of customer enquiries and support customers via Inbound call handling. As such, we’re looking for people with a customer-focused attitude, active listening, effective questioning skills,and a strong product knowledge.This is an inbound role and you will be the first point of contact for people looking for positive and effective solutions.What do we need from you

  • A good attitude and the ability to interact with lots of different people.
  • Confident in holding great conversations in a professional capacity via voice and email interactions.
  • Resilience, and a dedicated approach to providing service excellence in a fast paced, target driven environment.
  • Competent PC user, using multiple systems, Word and Excel
  • Flexibility, great attendance and good time keeping to make sure you are available for our customers.
What can we offer you Progression.We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business. BenefitsWhat can we offer you Benefits.
  • Free access to our Lifestyle Benefits programme – featuring discounts, special offers and exclusive employee deals from many retailer partners
  • Free access to our Employee Assistance programme – 24/7/365
  • Free access to our Zest Interactive Health & Wellbeing Hub

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