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Job Location | Glasgow |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time Work from home |
Customer Service Advisor – Full TimeWelsh Language Customer Service Advisor – Full TimeSite: Work from HomeSalary: £11.92 per hour (£23,251.80 per annum)Start Date – Mon 18th MarchTraining Hours: Mon – Fri 9am – 5.30pmWorking Hours: 37.5hrs contract (5 days)Weekdays:Flexible between Mon – Fri 8am – 8pmWeekends: Flexible Sat & Sun between 9am – 5.30pmWho are weTeleperformance is the Worldwide leader in multichannel customer experience management.We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transformingpassion into Excellence!The RoleOur callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.In this role you will be working as part of our Bureau Shared Services team. The Bureau team specialise in handling calls across a range of client solutions and contingency services.Initially this role will involve working on behalf of one of our leading clients.You will provide excellent customer service when assisting with a variety of customer enquiries and support customers via Inbound call handling. As such, we’re looking for people with a customer-focused attitude, active listening, effective questioning skills,and a strong product knowledge.This is an inbound role and you will be the first point of contact for people looking for positive and effective solutions.What do we need from you