Customer Service/Production Team Administrator 10mth FTC

Job Description

Would you like to work for a prestigious, forward thinking Property Company in the City Centre of GlasgowDo you have the ability to deal with difficult situations and communicate in a clear and confident mannerMy client are passionate about delivering first class customer service and are keen to speak to hard working team players with experience of working in a Customer Service Administration role and who enjoy going above and beyond to deliver an exceptional service.This role is ideal for someone coming from a background in House Building/Construction.What will you will be doingYou will be the first point of contact for customers, providing exceptional customer care within agreed timescales and will also provide the production team with administrative support.Keeping on top of all paperwork and remedial work associated with the customer you will create a master file for each property, ensuring accuracy of customer details and recording off all defects.Liaise with Sales and Construction Departments to ensure they are kept fully informed of progress along the way. Liaise with suppliers to order materials and create and issue work instructions to subcontractors and liaise to monitor the progress of works.Provide monthly customer service reports, including performance feedback to subcontractors and recommend appropriate actions for consideration.Log and file all issues noted on quality assurance inspections and report on these within monthly customer service report.Provide general admin support as well as diary management and setup of meetings.Prepare and issue status reports weekly to site teams and have these checked and issued to senior management team, ensure all paperwork from sites is returned on time and filed appropriately.Keep an accurate record of attendance for staff including details of working from home, annual leave, compassionate leave, appointments etc and ensure that return to work forms are completed in a timeously. Collate monthly attendance and payroll information and provide to group admin and accounts.Maintain training records for staff and ensure mandatory training requirements are up to date, booking courses when required. Order and supply equipment including site setup requirements, water coolers, uniforms, PPE and stationary.Attend production meetings and record, issue and follow up agreed actions/minutes and provide monthly production reports to group admin in advance of group board meetings.Be the first point of contact for site sign in/inductions, ensuring all PowerPoint inductions are up to date along with the data in the system. Coordinate and administer insurance claims with insurance broker.You must be proficient in using MS word, excel and PowerPoint and have the ability to multi task and work efficiently and accurately under pressure.If you have the relevant skills and experience and wish to apply please send your CV to Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.