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Job Location | Glasgow |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
In the Customer Adviser role youll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our salary package starts from £23,400. Youll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance).Apply now for our 2024 start dates. Full time 37.5 hours per week.What youll be doing:Youll take calls, helping with queries, supporting and helping keep customers safe on the roadside when they have broken down or support them through a claim which is upsetting for many. Supporting our customers, youll work to targets to achieve team andindividual goals.Our Greenflag Rescue teams are available Monday- Sunday 06.00-22.00.In these roles youll work shifts across these days which well share more about, and your 6-8 weeks training, during your application.What youll need:The roles are busy and challenging, bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding Glasgow teams, whose culture embodies what DLG is all about.Well provide you with a technology bundle to suit your needs when working from home, so all youll need is a good internet connection and a quiet space to work. Were on a transformation journey to The Contact Centre of the Future, which will be customer-centricand data-driven, therefore youll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business.Ways of WorkingReporting to your team leader youll work on a hybrid basis. You’ll be in our Glasgow office with your team either 2 days a week or one week in six depending on the department you join, where you’ll really benefit from additional support and team connectionsto ensure you are empowered to do right by our customers (our teams love their in-office days and social events). You then have the choice of working from home the rest of the week or you can book a desk in the office if you prefer.BenefitsWe recognise we wouldnt be where we are today without our colleagues, thats why we offer such excellent benefits designed to suit you as and when you need them: