Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Consultant

Cabot Credit Management
Job LocationGlasgow
EducationNot Mentioned
Salary£24,024 - £25,688 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

If you’re currently working as a Customer Service or aCall Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you’re looking for!We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease making and taking calls from our clients then we want to talk to you.As aCall Centre Customer Agentat Wescot Credit Servicesyou will be having conversations with people to support them toget back to financial wellbeing. You’ll be based at our office a few minutes’ walk from Glasgow Central train station on Cadogan Street.In this rewarding role we’ll support you to use your expertise and commitment to customer service is helping our clients achieve financial health. Your role will involve you:

  • Using your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care.
  • Tailoring affordablerepayment plansto help our customers on the road to financial recovery.
  • Handlinginbound and dialler based outboundcalls.
  • Providingexceptional customer servicevia telephone.
  • Working to call KPIsandinternal quality standards.
  • We’ll ask you to work1 in 3 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
  • To help you plan well in advance, youll be working a six-week rolling shift rotation.
To support you with this, our comprehensive four-week office-based induction on Monday-Friday between 9am -5pmmeans you will spend time learning how to use our systems and deal with our customers. We’ll make sure you’re fully prepared to speak to customersonce you’ve hit the required quality structure. After training you’ll move to support our customers when they need us. We’re openMonday to Friday 9am - 8pm and Saturdays 10am - 3pm. You have the option of a35, 37.5 or 40 hour per week contractwith shiftpatterns that can be completed over5 days per week so there’s flexibility built in.It’s our call centre teamsamazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer acompetitive salary and benefits package, including:
  • Salary from£24,024rising depending on experience.
  • Fantastic monthly bonus where you could earn around an additional £2000 per year!
  • 31 days holiday including bank holidays.
  • Discounts and cash back on hundreds of high-street shops
  • Optional private healthcare plan (BUPA)
  • Lots of great monthly incentives where you can win a range of prizes and rewards!
  • Ongoing support and development from our in-house team
  • Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!
If this sounds like you and you have got what it takes, come and join our rapidly expanding team!About Us:We are a contact centre-based business offering a range of financial services to a large number of blue-chip organisations – from complete outsource solutions to collections, recoveries and trace activity. We work on behalf of a number of banking, utility,telecoms and retail finance companies whose customers have fallen behind with their repayments. We then work with each individual customer to establish an affordable and sustainable repayment arrangement for the debt to support them to achieve financial health.In 2017 we became part of Cabot Credit Management, which in turn is part of Encore Capital Group. Wescot has over 1,200employees across 4 UK based locations – Hull, Glasgow, Saltcoats and Telford, our vision is to be the industry-leading trusted provider,and we know the only way to achieve that is through our people.We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry.Diversity and inclusionare very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. **At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears ona credit file, or if you do not have full right to work in the UK.CCAGLA

APPLY NOW

Customer Consultant Related Jobs

© 2019 Naukrijobs All Rights Reserved