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Call Handler

Job LocationGlasgow
EducationNot Mentioned
Salary£10.79 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Our client who is based in Barrhead, East Renfrewshire, have a temporary role for a Call Handler.The hourly rate is £10.79 per hour. The position is for 35 hours per week - Monday - Thursday 08.45 - 4.45 , Fri 08.45 - 15.55 with 50 minute lunch break each day. This role is for up to 2 months. Full training will be provided.Main duties:

  • Part of the Scottish Welfare fund team, dealing with taking applications from residents for Crisis grants, Community care grants and self-isolation support grants. The call handler will have a set of questions to ask the customer, and will need to ask the customer to provide evidence in certain circumstances.
  • Key skills:
  • Extensive customer care experience, and skills in that area.
  • Customers can be demanding at times, so a patient manner is essential, but also have the ability to close out calls firmly.
  • IT literate - Microsoft Office
  • Customer focussed and effective communicator
  • Excellent attention to detail
  • APPLY NOW

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