Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

2nd Line Support Specialist

Pertemps Glasgow Perms
Job LocationGlasgow
EducationNot Mentioned
Salary22,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support SpecialistLocation: GlasgowGlasgow: Up to 25K per annum (Dependent on experience)Term: Permanent Full-Time.Pertemps are delighted to announce that we are working with a brilliant client who are seeking a2nd Line Support Specialist to join them. This position is full time and permanent position.Within this role you will be in amongst a high-volumeservice desk handling all 2nd line queries and escalating those further to the relevant departments. You will need to have worked in a similar line of work before to be successful in this rolewith a minimum of two years experience in 2nd line support.You must be adaptable, self-sufficient, confident and resilient in nature, but you must also be engaging and accommodating to a team environment. A high level of attention will be required as you handle all 1st and 2nd Line issues to successfully support the companies end to end users. Summary of role:

  • Act as the first point of contact in resolving all/any technical issues.
  • Deliver 1st and 2nd line support.
  • Provide initial assessment, assess the ticket/issues urgency level i.e., list priorities and then research and provide solutions.
  • Partake in teamwork to monitor and fix tickets in a quick manner.
  • System management in starters, leavers, and movers.
The right candidate:
  • Full knowledge of ITIL.
  • Minimum 2 years of 2nd Line Support experience.
  • IOS/Android support and configuration experience.
  • Windows working systems such as Office 365, Microsoft Office packages and the Windows Softwares.
  • An understanding and ability of using service management tools e.g. ServiceDesk Plus, ServiceNow.
  • An awareness of GDPR rights and the ability to keep confidential information secure.
  • Great verbal and written communications with all levels operating in the company.
  • Someone with a customer service focused mindset.
To find out more please send your CV to Callum Thomson. Pertemps acts as both an employment business and an employment agency.

APPLY NOW

2nd Line Support Specialist Related Jobs

© 2019 Naukrijobs All Rights Reserved