Third Line Support3rd Line Support Engineer

Job Location	Gillingham, Kent
Education	Not Mentioned
Salary	£35,000 - £40,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Third Line Support / 3rd Line Support Engineer

Job Type: Full-time
Location: Gillingham (Kent) - on site role
Salary: £35,000 - £40,000 per annu

Exciting opportunity for a 3rd Line Support Engineer to join aindependent UK wide companyand provide third-line technical support and maintenance across their multi-site infrastructure and network. This role involves hardware and software support, deploymentof new server hardware, switches, routers, and firewalls, and ensuring the smooth operation of our IT infrastructure.This a great opportunity to work in a varied role where you will have the opportunity to work with a wide range of Technology/Software/Tools etc and also be involved in IT Projects. Day to Day of the role:

Provide 3rd line technical support to internal staff across 6 sites.
Manage and prioritise workload, keeping all outstanding support calls updated.
Build and provision workstations and laptops for new and existing users, maintaining documentation.
Proactively assist in monitoring and maintaining servers, applications, and hardware.
Liaise with 3rd party support companies as required.
Support remote working staff and troubleshoot client, server, and networking issues.
Mentor and train 1st/2nd line technical support staff.
Work closely with other technical staff to improve the internal network infrastructure.
Document solutions and be familiar with Windows OS, Active Directory, DNS, DHCP, FTP, RDS, VPN, LAN, WAN, virtualisation, and backup applications.
Utilise the internal helpdesk portal, SharePoint environment, remote support tools, and internal applications effectively.
Required Skills & Qualifications:
Some experience in a 3rd line or similar role.
Accuracy and attention to detail with excellent troubleshooting and problem-solving skills.
Ability to plan, multitask, and prioritise workload.
Excellent communication skills, both written and verbal, with internal and external customers.
Ability to maintain confidentiality and interact at all levels with well-developed interpersonal skills.
Capable of working in a fast-paced, rapidly changing environment.
Self-motivated with a positive attitude and willingness to learn new products and features.
Knowledge of Windows Server OS (2012-2022), Microsoft Office365 Administration, Active Directory & Azure AD, Networking, Cisco Meraki, Virtualisation (Hyper-V), and Microsoft Windows Operating Systems
Experience with SimPro is desirable.

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