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Windows Server & Cloud AWS Engineer

Real Technical Solutions
Job LocationGatwick
EducationNot Mentioned
Salary£30,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Windows Server & Cloud AWS Engineer - Gatwick / Hybrid £30,000 - £40,000 plus excellent benefits / 3 days per week in their Gatwick based officeA cutting edge data centre solutions provider seek an experienced Windows Server & Cloud AWS Engineer to work on a variety of projects, helping our clients harness the full potential of Amazon Web Services (AWS) and other Support technologies.Due to level clients they work with, SC Clearance is a desirable but must be willing to go through it if not obtained already.As the Windows Server & Cloud AWS Engineer you will be responsible for supporting cloud infrastructures and the Service Desk, covering both BAU and project based work - this role could also suit an experienced engineer with strong Windows Server technicalskills with some AWS, who is willing to build their cloud / AWS knowledge.Key Responsibilities for the Windows Server & Cloud AWS Engineer:

  • Monitor and manage AWS resources (CloudWatch) optimising for performance, cost, and security.
  • Implement and maintain security best practices, ensuring data protection and compliance with industry standards.
  • Identify and resolve technical issues, providing root cause analysis and preventative solutions.
  • Develop and maintain automation scripts and workflows to streamline operational tasks.
  • In time you will work closely with cross-functional teams, including developers, DevOps engineers, and other stakeholders, to ensure smooth project delivery.
Othe responsibilities for the Windows Server & Cloud AWS Engineer:
  • Maintain comprehensive documentation of AWS environments, configurations, and processes.
  • Take calls, answer emails and correspond with customers using our Service Management tool - high standards and complex tickets.
  • Accurately log, categorise, prioritise and assign tickets.
  • Collaborate effectively with client and other providers.
  • Create and update knowledge articles.
  • Diligently follow agreed processes.
  • Manage and follow-up tickets and queues to ensure SLAs are met.
  • Make configuration changes to the Service Management tool.
  • Carry out detailed testing of own, and others’, configuration changes.
Qualifications and other requirements for the Windows Server & Cloud AWS Engineer:
  • Ideally a Bachelor’s degree in computer science, information technology, Business Studies, or a related field.
  • Relevant AWS certifications or working towards (training can be provided).
  • 1-2 years minimum proven experience as an AWS Engineer or similar role.
  • Understand, and be able to deliver, exceptional customer service.
  • Highly organised, ensuring all follow-up actions are completed.
  • Able to manage personal workload and multiple tasks.
  • Methodical, accurate and thorough; even under pressure
  • Flexible, team player - willing to undertake a variety of roles and challenges.
  • Previous service desk or Service Management experience desirable
  • Excellent problem-solving skills and the ability to work in a fast-paced environment.
Windows Server & Cloud AWS Engineer - Gatwick / Hybrid £30,000 - £40,000 plus excellent benefits / 3 days per week in their Gatwick based office

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