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Customer Service Agent

Job LocationGatwick
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Right Now Group are looking for a Customer Service Agent to work with our client, they are a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer focused individual to join their team as a Customer ServiceAgent.As a Customer Service Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail oriented individual who cannavigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.Responsibilities of a Customer Service Agent:

  • Handling Customer in-queries / bookings for both Export and Import shipments via Telephone and Email.
  • Checking with Airlines and Handling Sheds that shipments have departed as planned.
  • Building and maintaining solid relationships with existing and potential customers.
  • receiving and responding to quotes enquiries over telephone and email.
  • Assisting Export Agent colleagues and Management as and when required.
Candidate Requirements:
  • Knowledge of either Exports and/or Imports within Air Cargo.
  • Good communication skills via Telephone & Email.
  • Must be proactive and have the ability to think outside the box.
  • Excellent time management skills to ensure daily tasks are completed.
  • Ability to work well within a team and independently.
  • Full 5 year checkable work history and a clear DBS.
More Details:Shift: Monday - FridayHours: 09:00 - 17:30Salary: £22,000 - £25,000Annual Leave: x25 days Plus x8 Bank Holiday daysSUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS

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