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Reception / Switchboard Operator Shifts

Cordant People
Job LocationGateshead
EducationNot Mentioned
Salary9.81 - 13.73 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Cordant People are looking to recruitReception / Switchboard Operators to work in Queen Elizabeth Hospital to work 37.5hours per week.Provide an efficient and responsive switchboard operator service, dealing with internal/external routine and emergency calls in a prompt and courteous manner, operate the hospital paging system, monitoring and responding to alarms within the switchboardarea. Undertake Estates and Facilities Helpdesk duties, including but not limited to call logging of estates defects, car parking queries, access control). Carry out administrative tasks commensurate with the role.Key Responsibilities

  • Deal with internal and external calls to site in a prompt and courteous manner.
  • Monitor and respond to alarms based within the switchboard area.
  • Deal with emergency calls, contacting hospital staff on and off site as and when required.
  • Operate the hospital paging system (cardiac arrests, major incidents, trauma, fire calls, etc).
  • Ensure on-call information is kept up-to date.
  • Ensure untoward incidents are recorded and handed over.
  • Ensure faults are reported to the appropriate team.
  • Estates & Facilities Helpdesk duties.
  • General administrative duties
Person Specification:Essential (E) or Desirable (D)Knowledge & Skills:
  • Knowledge of hospital switchboards (D)
  • Knowledge of paging systems (D)
  • Use of databases (D)
  • Excellent customer service skills (E)
  • Excellent telephone manner (E)
  • Ability to work independently and use initiative, while being part of a team. (E)
Experience:
  • Experience within an NHS switchboard environment (D)
  • Experience working in a fast paced, customer orientated, reception environment (E)
Core Behaviours:
  • Staff/Patient/Customer Orientated
  • Strives for the best in self and others
  • Committed to delivery of first class service actively promoting service improvement
  • Communicates positively and enthusiastically
  • Embraces one team
  • Reliable and punctual
  • Flexible in approach to role demonstrates a willingness to support a 24/7 service
If you are interestedplease apply withinwith your CV or Ring Emma onThank you

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