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Product Support Representative I

eFinancialCareers
Job LocationGateshead
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5% Are you curious, motivated, and forward-thinking At Worldpay youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a teamthat is open, collaborative, entrepreneurial, passionate and above all fun. About the role: As a Product Support Representative, you will work with Worldpay clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. About the team Based in our Gateshead site, with the Corporate Department, our Product Support Representatives provide support to customers for our Integrated Payments solutions. Our customers expect world class service and youll be part of a highly motivated team contentlystriving to achieve the highest results. Our core hours are 8am-6pm and during this time you will be responsible for servicing our most valued customers through both telephone and case work, ensuring our customers have a fantastic experience. What you will be doing:

  • Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
  • Provide in-depth product support and researching client issues.
  • Troubleshoot problems with equipment or software applications and recommend corrective action.
  • Document customer information and recurring technical issues to support product quality programs and product development.
What you bring:
  • A background in customer support or technical support
  • Strong analytical, organizational and time management skills
  • Strong problem solving skills.
  • The ability to work independently.
  • Excellent communicator skills both oral and written communications skills .
  • Creative and forward thinking with a good aptitude for problem solving.
Added Bonus if you have:
  • Banking or Payments experience
  • Knowledge of Worldpay products
What we offer you:
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community
Hybrid working Monday - Friday - 2 days a week office based, 3 days a week from home. Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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