Operational Support Assistant Gateshead

Job Description

Were the Royal National Institute of Blind People (RNIB) and were here for everyone affected by sight loss. Working for us means working for one of the UKs biggest charities, supporting almost two million people living with sight loss in the UK.Were currently looking for an Operational Support Assistant to join us in our office in Gateshead, supporting the wider team to stock and create materials which benefit the day-to-day lives of those affected by sight loss. This includes books, magazinesand even bills and statements: things that are essential for everyone, yet can be difficult to acquire if youre blind or partially sighted. With you as part of the team, we can help deliver these resources across the UK, creating a world where there are nobarriers to people with sight loss.This may be a great opportunity if you come from a retail, customer service or administration background; if you have a keen eye for detail and consider yourself a good communicator, please read on, or contact us today for more information.Whether youre in direct contact with those affected by sight loss or youre working behind the scenes, everyone at the RNIB makes a difference.What Youll Be DoingThe role is to support the overall operational efficiency of the Gateshead site. This may range from the management of stock orders and management of stores, as well as supporting with other tasks where needed to ensure the operations run smoothly.Youll be responsible for providing reception duties, including meeting and greeting visitors and responding to queries as needed, both from visitors and internal teams as well as general enquiries.You will manage stock, ordering internally and externally and ensuring adequate stock levels. This will include ensuring all records related to orders are maintained to allow accurate payment of invoices for relevant reports. You will also play a vital partin the End-of-year stock take, working closely with Stores Team.Who were Looking for:As the role involves interaction with customers as well as stock organisation, this would be an ideal opportunity for someone from a retail or customer service background.You will be an effective communicator both in person, on the phone and in writing, feeling comfortable to speak to staff, customers and suppliers alike.You will pride yourself on your organisational skills and your attention to detail, being able to accurately count and input vital information. You will also be able to juggle workloads and adapt priorities to ensure deadlines are met as required.Experience in an operational support role or a similar setting would be ideal. It would also be beneficial to have some experience of stock management.What we offerIn exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

• 26 days holiday per year (plus bank holidays), which increase with service.
• Excellent pension schemes
• Staff discount scheme

How to applyIf you would like to apply for this great job opportunity please review the documents linked below, then select "Apply Online" at the bottom of this page and complete our short application form and CV. Youll also need to upload a supporting statement givingexamples on how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification in the Job Description).Appointment is subject to a Barred Criminal Records Check and a Financial Sanctions check.Were the Royal National Institute of Blind People (RNIB) and were here for everyone affected by sight loss. Working for us means working for one of the UKs biggest charities, supporting almost two million people living with sight loss in the UK.One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.RNIB reserve the right to close the advert early, should a sufficient amount of applications be received.

Keyskills :
retailcustomer serviceadministrationstockenquiriesgreeting