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Customer Service Advisor

Westray Recruitment Group
Job LocationGateshead
EducationNot Mentioned
Salary£20,100 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

WHAT IS IN IT FOR YOU

  • Starting salary of £20,100
  • Immediate start available, Full time/Permanent role
  • Working hours 9am to 5pm (4.30pm Friday Finish)
  • A large business in stature but a great feel and culture
  • Company pension scheme
THE BUSINESSOur client is a long-standing world leader in delivering sustainable indoor climate comfort solutions. Focusing on smart products that are more intelligent, sustainable, and a better visual fit in modern homes, they are constantly pushing the boundarieswithin their field.Offering heating and cooling systems using energy from multiple sources, they are a market leader of flexible control systems for best efficiency, unrivalled experience in design, installation and performance. This is a fantastic opportunity to work with aforward-thinking company that places a heavy focus on environmental impact, alongside customer service being at the forefront of everything they do. An ideal position for someone looking at coming into a company with a great culture who is able to bring theirexperience and knowledge to really make the role their own.THE ROLEThis is a permanent position working within the fast-paced customer support environment alongside the external sales team. A key role within the business and an exciting opportunity for candidates to get involved in all aspects of the company’s customercycle. Duties will entail:
  • Working effectively with the external sales team and customers to produce accurate quotations that match their needs
  • Upload and maintain the CRM database with customer contact details, completing project and quotation information for all projects received directly into the sales e-mail inbox
  • Prioritise workload and effectively manage the sales email inbox, making sure that customer requests for both quotations and all order communications are handled in a timely and professional manner
  • Accurately input sales orders on to the system, ensuring that the details match the customer quotation and purchase order
  • Regularly review the sales order book and ensure that expected invoice dates are accurate
  • Ensure regular communication with production, warehouse and transport teams in order to maintain high customer service levels and accurate communication with customers
  • Develop positive working relationships with internal sales teams and manage any enquiries from them and customers, via email and telephone in a timely manner
  • Liaise with the Finance function at Gateshead head office about invoice and order queries and support this process as necessary to resolve any issues positively and efficiently
  • Manage and maintain accurate order and quotation logs
  • Ensure business costs are considered when performing the role, so that operations are cost effective at all times
THE PERSON To be considered for this position you must have:
  • Very strong communication skills with ability to deal with both internal and external customers
  • Willingness to work as part of a team and share knowledge and learn new skills
  • Desire to learn how the business works and to understand how this role contributes to business performance
  • Ability to develop good working relationships with internal colleagues across the business and UK sites
  • Results orientated and committed to providing the highest levels of customer service at all times
  • Good IT skills, competent in Microsoft Office (Word and Excel), as well as a good understanding of ERP systems
  • Ability to handle multiple priorities and meet deadlines
  • Demonstrates a keenness to learn about the technical aspects of the role
  • Tactful and diplomatic when dealing with difficult situations, both with internal and external customers
TO APPLYThe client is looking to interview ASAP so if you have the relevant experience click ‘Apply Now’ alternatively Steve Shovlin is the point of contact for this position. He can be contacted on or at

Keyskills :
AdministrationCustomer service

APPLY NOW

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