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Customer Service Administrator

MTrec Recruitment
Job LocationGateshead
EducationNot Mentioned
Salary£20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Rewards and Benefits on Offer:

  • Immediate start date
  • Permanent role
  • Superb company culture
  • Varied and interesting role
  • Friendly working team environment
The Company you will be working for;Our client is an established and successful company based in Gateshead. They are currently looking for a Customer Service Administrator to join their team on a permanent basis. If you are interested and meet the person specification of the job role, pleaseapply below.The Role you will be doing;
  • Manage all inbound customer support tickets relevant to UK customers
  • Prepare order resends on 3rd party software if required
  • Respond to all drop ship partner queries and requests
  • Respond to all live chat requests from customers
  • Issue refunds and partial refunds to appease customers according to process’s outlined by the head of e-commerce
  • Respond to 100% of trust pilot reviews and take relevant action to seek positive scores
  • Provide listings support to the Channel Coordinator across multiple channels and selling platforms
  • Upload listing images, keywords and bundles as new products launch across multiple channels
  • Produce monthly reports on the number and nature of queries received
  • Provide monthly reports on the usage of discount codes for marketing purposes and support purposes
  • Provide key stats to the Operations Administrator with regards customer resends due to courier performance
  • Liaise with third party carriers to ensure delivery is made on time to consumers
  • Manually update selling channels if required for ad hoc shipments
  • Upload daily orders from drop ship partners and send daily dispatch reports
  • Manage all reviews both products and service on the website and third-party review platforms
About you;
  • A positive approach and a desire to provide outstanding customer service
  • Strong IT skills
  • Strong understanding of excel
  • Excellent written communication skills
  • Good organizational skills
  • Ability to work at pace and under pressure
  • Ability to communicate with people at all levels

APPLY NOW

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