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Contract 2nd Line engineer

Spectrum IT Recruitment
Job LocationGateshead
EducationNot Mentioned
Salary£150.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role: Contract 2nd Line EngineerTerm: 3 monthsRate: £150 a day IR35: Outside IR35 Location: OnsiteOut client is a fast-growing technology company providing high quality business solutions tailored to individual customer requirements. They are recruiting for an experienced Contract Second Line Engineer to provide exceptional technical support to their expandingcustomer base in line with an exciting new business venture.As a second line engineer you will be required to provide the following:

  • Provide technical expertise to our customer base and resolve issues up to a second line level on a multitude of technologies ranging from Microsoft through to VoIP deployments.
  • Provide on site technical support, resolving issues in a competent manner whilst communicating with internal and external stakeholders.
  • Assist with project work ranging from server installation and configuration to network installation and configuration.
  • Maintain a high standard of documentation, creating training material for first line support.
  • Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required.
  • Provide regular feedback to drive technical and process improvements
Required Skills & Experience:
  • Active Directory
  • O365 Administration
  • Windows Server 2016-2022 Administration
  • SQL Server Administration (Database, maintenance plan management)
  • SharePoint Administration (Sharing document librarys, editing permissions)
  • Understanding of Anti-Virus environment
  • Backup and recovery including DRaaS, EDR,MDR
  • Networking, Network Access Control Administration
  • Good understanding of general desktop, networking and peripheral technologies
  • Extensive end user device hardware & printer support experience
  • Microsoft Windows 10 and 11 Operating System skills and experience
  • Understanding of firewalls and networks
  • Prior experience working in a fast paced environment in a similar role
  • Excellent Communication and documentation skills
  • The ability to work well as part of a team and individually
  • Fault finding and troubleshooting skills essential and be logical and thorough in approach to incidents and requests
  • ITIL Awareness
  • Understanding best practice around security
  • Microsoft certification advantageous
If suitable please apply or contact Natasha for more information on Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

Keyskills :
Service Desk Windows Server 2nd Line Support AD Azure

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