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Arabic Speaking Customer Service Advisor - Work from home

Job LocationGateshead
EducationNot Mentioned
Salary20,319 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Benefits on Offer:

  • The opportunity to work with an award-winning team who are at the pinnacle of their industry
  • Incredibly friendly team working environment
  • Training and Development opportunities
  • Easily Accessible offices.
  • April Start date!
  • Great opportunities progression opportunities!
The Company Youll Work for:MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Arabic, to start a new position now. The company are ideallysituated just north of Newcastle city centre and have excellent links to public transport; however, you do not have to live local as this role is remote. The company also provides industry leading training and progression as well as the chance to work as partof a close-knit friendly team of customer service professionals.The Role Youll Be Doing:
  • You will start your day signing into your systems, making sure you are ready for the day ahead.
  • You will play a key role in providing support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails.
  • Energetically and enthusiastically work as part of a high performing Customer Operations team
  • Working in a fast-paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner
  • With an hour of rest time (made up of 30 minutes for lunch and 2 x 15-minute breaks)
  • Handling a range of administration tasks.
  • Delivering a great customer experience from Arabic speaking customers both via email and on the telephone
  • First contact resolution of customers and clients queries, requests, orders and complaints
  • Provide support to the team.
  • The role will be working Hours - 37.5 per week 05:00 - 13:30 Sunday - Thursday
The Person:
  • Fluent or Professional level Arabic is essential.
  • Previous experience customer service experience.
  • Positive and motivated attitude to work
  • Desire to succeed and develop
  • Customer focused and attentive
  • A full working Visa is required
  • You must have lived in the UK for 3 years minimum.

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