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Service Controller

Dawsongroup plc
Job LocationGarforth
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We are recruiting for a Service Controller for our material handling business based in Garforth, Leeds.Dawsongroup material handling is part of the UK’s largest asset rental company Dawsongroup plc and leading provider of material handling equipment.The Service Controller will be responsible for organising a team of skilled field-based engineers, ensuring daily optimisation by allocation of breakdown attendance.As the Service Controller you will be responsible for:

  • Day to day authorisation and control of hire fleet equipment repair, servicing and warranty work
  • Receiving breakdown calls/emails from clients and allocating an available field-based engineer
  • Dealing with telephone enquiries, ensuring action is taken and performing any follow up communication where necessary
  • Issuing order numbers to each call log and monitoring the costs of the repairs completed by the field-based engineers, ensuring this is kept in line with budgets
  • Providing quotations
  • Raising recharge invoices and liaising closely with clients, primarily by telephone, in order to expedite agreement to recharges and raise invoices at earliest opportunity
  • Carrying out general administration, updating computer records and recording all engineers and service agents’ work details against orders issued as well as identifying any discrepancies
  • Operating AS400 system
  • Covering stores control role where required
The successful Service Controller will hold:
  • Previous experience in a customer service or scheduling environment
  • Well organised and self-motivated to provide excellent customer service
Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefitspackage.NO AGENCIES

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