Service Desk Coordinator

Job Description

* - Office Based* - Fantastic Progression Opportunities* - Excellent TrainingThe core function of the role is to receive and schedule reactive and preventative maintenance visits for our field-based engineering team. A highly rewarding position providing job satisfaction within a strong and dedicated operations team.The successful candidate must be self-motivated and able to organise themselves, as well as contributing to the operational team, whilst delivering the highest level of customer service to all clients.DUTIES AND RESPONSIBILITIES* Efficiently scheduling of multiple engineer diaries* Answering emails & telephone calls from both customers and internal colleagues ensuring the customer journey is seamless throughout* Completing monthly service run process* Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail* Small works quotations and organising remedial works following service visits* Responding to reactive works in a proactive way* To provide cover to colleagues in the operations department when the need arisesSKILLS, COMPETENCIES & ATTRIBUTES * Excellent verbal communication skills* Operate with independence and integrity* A positive, proactive and customer focused attitude* An ability to manage and prioritize your workload in a fast-paced environment* A logical approach to your work* Operate with independence and integrity* Being able to use your own initiative when completing day to day tasks* Good spoken & written English* Excellent time management skills enabling to meet all set deadlines* To be a committed team member* Excellent geographical knowledge for scheduling purposes* To relish a challenge and enjoy taking control and enjoy organizing all communication and works to ensure fantastic customer service is delivered* A positive, proactive and customer focused attitudeEXPERIENCE * Comfortable using SaaS based IT system.* You will be able to deliver unrivalled quality customer service* A clear understanding of developing & managing a busy workforce of engineers- Experience in an office based environment