IT Technical Support Engineer

Job Description

This is a lovely opportunity for an experienced IT Technical Support Engineer to join a well established, stable and successful IT support SME covering the North West and North Wales. The company has built up a loyal and solid customer base over the last 15+ years along with a great reputation amongst both its clients and suppliers.If you are an experienced [AE1] [1]IT support professional who would like to become part of a small close-knit team where no two days are ever the same, and your proven track record in providing first class help and advice to your clients will be welcomed and appreciated, this could be the right move for you. It’s a varied and interesting role which includes mentoring the less experienced members of the team and sharing your knowledge and skills to help them develop their own as well as providing high quality technical help across all levels to customers as required…which makes it really interesting!The key responsibilities of the IT Technical Support Engineer will be to…- Respond to customer service calls and problem resolution via the company help desk support system, whether inhouse or onsite- Deliver agreed IT projects as required, including the installation and support of server and storage hardware- Provide emergency onsite client support as needed- Work with the MD of the business on the technical specification for client project proposals in order to provide tailored service solutions as appropriateThe successful IT Technical Support Engineer candidate…- Previous experience working in a varied, multi tasking IT role as either part of an MSP or small team within an individual company- Is highly experienced in project delivery and troubleshooting across a variety of platforms such as the Azure IT server [AE2] [2]infrastructure- Will have excellent MS Server/Office365 administration and troubleshooting skills – Active Directory and Group Policy- Should have a sound working knowledge of Networking and Wi-Fi project delivery as well as the installation and support of server and storage hardware – ideally HPE- Will have a track record in Firewall administration and IT security – preferably Watchguard- A working knowledge of VOIP telephone systems would be useful but not essential- Is a strong, effective communicator with both customers and colleagues alike- Must be happy to be on call for up to one weekend in fourThe role is office, home and field based so a full driving license is essential. If this sounds like the IT Technical Support Engineer role for you click apply now. Closing date for applications: 11th January 2021-------------------------[AE1] [3]Remove ‘1st Line’[AE2] [4]Replace with the word ‘IT’Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.Links:------[1] /file:///C:/Users/Laura/Desktop/Kirsty%20Craig%20-%20IT%20Technical%20Support%20Engineer.docx#_msocom_1[2] /file:///C:/Users/Laura/Desktop/Kirsty%20Craig%20-%20IT%20Technical%20Support%20Engineer.docx#_msocom_2[3] /file:///C:/Users/Laura/Desktop/Kirsty%20Craig%20-%20IT%20Technical%20Support%20Engineer.docx#_msoanchor_1[4] /file:///C:/Users/Laura/Desktop/Kirsty%20Craig%20-%20IT%20Technical%20Support%20Engineer.docx#_msoanchor_2