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Job Location | Filton |
Education | Not Mentioned |
Salary | 21,000 - 22,800 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Customer Service Advisor, £21,000 - £22,800 OTELocation:BristolHours: 40 per week including evenings and weekendsCarShop (part of the Sytner group) is the UKs largestomnichannelcar supermarket. We are the spreaders of goodcarmain the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double insize in the next few years.In 2021 we were named Glassdoors #35 best company to work for in the UK.Are you ready to grab the wheel andstart your engine on a new customer servicecareerWHAT WILL I BE DOINGYou will be the face (and the voice) of the business for our customers, you will handle queries and complaints and do everything you can to resolve them and create a positive lasting impression.Communication is everything in this role, whether it is by email; phone or face to face world class customer service is of the upmost for you to make this role a success.Our goal is to build a culture of world class customer service and to ensure that even a visit for a negative reason is a positive experience.WHAT DO I NEED TO BE SUCCESSFULExcellent communication skills (both written and verbal) is essential for this but more importantly you need empathy and emotional intelligence as the interactions you will have will be people who may not be having a good day.Experience handling complaints would be ideal but more importantly any experience dealing with customer service or the public day to day would be great (i.eretail, call centre, hospitalityetc).You will need a Full and Valid Driving License.Click apply and come and see what all the fuss is about!WHAT CAN IEXPECTA brilliant working environment, ongoing training and a fully mapped career path to the top!Other than that you will get 31 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more.CARSHOP RECRUITMENT PROCESSIf you are successful you will be invited for a face to face interview in our store.CarShop welcome applications from all walks oflife, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that.We do not discriminate in our process inany way shape or formand if you need proof of this, just walk into one of our fabulous stores and see for yourself.You may also have experience of:Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, ClientService Officer, Client Service Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin, etc.