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Customer Accounts Officer

Sovereign Housing Association
Job LocationFilton
EducationNot Mentioned
Salary28,000 - 33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We have a permanent opportunity for an Customer Accounts Officer to join our team in Bristol.This is a full time permanent role with a mix of home and office working.We are offering a starting salary of £28,000 - £33,000 depending on experienceThe role:As a Customer Accounts Officer youll be on standby to visit residents in their home as well as occasionally attending court hearings. Youll carry out a range of tasks including negotiating payment arrangements with customers, providingbasic welfare benefit and money advice and preparing statements and applications for court.Your responsibilities will include:

  • Delivering a comprehensive rent collection service acrossthe region
  • Monitoring rent accounts
  • Managing end to end processes
  • Engaging with external agencies including local authorities when needed
  • Handling evictions
To be successful in this role youll need:
  • Experience in income management or debt recovery/collection (preferably in a social housing environment)
  • Excellent customer service skills
  • A working knowledge of welfare benefits
  • To be a self-starter with a proactive approach and possess the ability to work without close supervision
  • To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As youll need to travel in this role, having a car and full driving licence is essential.A DBS check will also be undertaken for the successful candidate.What we can offer youAs a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to peoples lives. This role can give you the opportunity for a career within a successful and diverse organisation.Some of our benefits include:
  • £450 yearly flexible benefit pot to use against benefits of your choice
  • Flexible working
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • A chance to buy or sell holiday as part of our flexible benefits package
  • A generous pension scheme matching up to 12%
  • Life cover as soon as you join us
  • You will be a part of our Recognition scheme where you can be gifted retail vouchers
  • A range of wellbeing discounts including Gym Memberships
  • A wide selection of other benefits available
About usSovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. Were driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long termsustainability, creating great places to live in partnership with our residents.While were a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial clout of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government,banking and capital markets, to maximise our social impact.What we do makes a real difference to peoples lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself atSovereign. Have a look at our careers site to learn more about us and our values.

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