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Senior Forwarder

Manpower
Job LocationFeltham
EducationNot Mentioned
Salary38,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

What youll get

  • up to £40,000 + bonus
  • Free on site parking
  • Career progression
  • Great company benefits
What youll be doingThe senior forwarder is to provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.The role is made up of two elementsSenior Forwarder Element
  • Ability to lead local team in absence of the supervisor
  • Train new team members to company standards, customer service and job duties
  • Provide effective communication to team members, supervisors, management and customers
  • Maintain strong working knowledge of the company, its processes/products/services
  • GDP and Pharmaceutical knowledge and experience
Forwarder Element
  • Remain in contact with customers and suppliers to maintain relationships
  • Cost control
  • Completion of end to end forwarding activities as the individual role requires
  • Follow strict and time sensitive SOPs/KPIs to ensure compliance
  • Work closely with internal and external customers
  • Focus on customer service
  • Use of Next Gen/MS office as requested
  • Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
  • Month end department compliance
  • Customs Entries
  • Assist Supervisors and line managers where required
  • Ensure all reports including internal and customer specific are completed within the deadline
  • Resolve queries from customers and suppliers
  • Ensure Best Practice models are adopted
  • Work closely with the Operations manager for Internal and external rates reviews.
  • To take part in customer reviews when required to build up visibility and relationships with customers.
  • Assist sales and management with customer development
  • Maintain clean desk policy
  • Operate within companies QA system
  • Any other tasks as directed by their Supervisor or line manager
What youll need
  • Minimum of 3 years operational experience
  • Customs knowledge
  • A high level of customer service knowledge
    • Thorough understanding of customer needs
    • Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
    • A knowledge and understanding of financials and impact on business
    • A Good knowledge of IT systems and processes used in the transport sector
    • Fluent in English, local language and any other languages required for smooth operation of business

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