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2nd Line Support Engineer

Gold Group Ltd
Job LocationFeatherstone, Pontefract
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support Engineer2nd Line Support Engineer required by a successful IT company in the Yorkshire area, supporting clients throughout the UK. This role would be ideal for an experienced 2nd Line Support Engineer, you will be providing 2nd and 3rd Line diagnosis, resolutionand remote technical support to a wide and varied client base, maintaining a high level of communication and customer services at all times.The successful 2nd Line Support Engineer will have a robust knowledge of how to troubleshoot and resolve hardware and software related issues and experience of working within a managed service environment would be a plus. A major benefit of this role isthe fully funded, certified training on offer to assist your career development.Some of the main duties of the 2nd Line Support Engineer will include:

  • Remote & Onsite Support for the Microsoft Stack, All Windows PC & Server flavours with heavy Office365 support.
  • Onsite Installation/Upgrades for Network equipment, PC Refreshing, Server Installations & WiFi Installations.
  • Our engineers have the option of CNCI Cabling certifications although not a requirement.Proactive & Reactive Maintenance, Security, Firewalls, Backups & Patching.
What experience you need to be a successful 2nd Line Support Engineer:
  • 3 years within an MSP in a similar position.
  • Excellent Customer Service Skills and a driving licence as this role does require onsite engineering.
  • Experience in the administration of Windows Server (2012 - 2019)
  • Office 365 Administration including setting up new user accounts, resetting passwords, setting up shared mailboxes and groups
  • One Drive
  • SharePoint
  • Active directory user administration (account creation, account security and account access)
This is a really fantastic opportunity for a 2nd Line Support Engineer to progress their career with growing company with ambitious goals. If you are interested, please apply as soon as possible as this position will be filled quickly!Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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